We want you to be 100% satisfied with your crystal energy! We offer returns for our bracelets, necklaces and crystals (unless specified in Stone Details on the product page or purchased during a sale/promotion) within 14 days of the date your package was delivered. The merchandise must be shipped back to us within that 14-day window. Shipping charges are not refundable. All returns and exchanges are subject to a $5 restocking/handling fee. Buyer is responsible for return shipping costs. All Sale Items and items marked 'final sale' cannot be returned or exchanged.
Due to the limited inventory and rarity of many of the crystals, select crystals will be final sale (it will be specified at the bottom of the description on the product page). If there is a problem with your item, please reach out to us and we’ll do our best to correct it in a timely manner.
We do not accept cancellations once item has been shipped.
Item Not As Described
All our items are natural-mined crystals. As such, no two crystals are identical. Many crystals are not remotely the same either. By purchasing our crystals, the buyer accepts a degree of compromise on the item and understands that the item will not be the same as the listing photos, unless otherwise stated under the product description. Rest assured, we will only delivery you the best quality stones and guarantee customer satisfaction at all times.